Six Signs of Lagging Leadership
In Australia we have a notion called ‘tall poppy syndrome’ which means that culturally people who have merit are derided by their community. Not very productive really in a country which needs strong,...
View ArticleFour things for a ‘good’ day at work
RedBalloon for Corporate regularly conducts surveys asking more than 3000 Australian and New Zealand employees what they desire to see in their workplace. Do you agree with what people are telling us...
View ArticleFour Lessons I learned from tough bosses
It’s hard to be engaged and love your job when you believe that your boss is a nightmare or you’re stuck in the middle of a toxic workplace. The biggest mistake I made was going to work everyday...
View ArticleWhat Can We Believe In?
At the very core of what it is to be human is our need to belong I wrote recently for a LinkedIn ‘Influencer post’. How we connect to others, our community, family, sporting teams, companies, or...
View ArticleBest Advice: Discover What Is Inside the Book
Book designers are very clever – whenever I walk into my local book store, I am enticed to pick up a variety of wonderful volumes. The vividness of the cover, the style of the title, words all reach me...
View ArticleAbout leadership from a great leader
Ann Sherry AO has had what I would describe as a ‘non-linear’ career. However there is at it’s core a consistency in her dedication to improve the working lives of those around her. Much has been...
View ArticleSummer Reading
I am just back from my summer break – and like everyone else most of the year I make a pile of fabulous books that I am given or collect saving them for the time that I can sit down and enjoy. This...
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Turning the performance review on its head
When you hear the term ‘performance review,’ what is your immediate reaction: relish or dread? Is it something that needs to be endured or an exciting opportunity to learn, grow and develop? What if...
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How to add $100,000 to your bottom line
We have never lived in a more ‘abundant’ time – despite the fact that there are more than 7 billion people on the planet – we have ‘more’ now than ever before in history. We are at the beginning of...
View ArticleDelighted
Surprised, delighted – speechless (well not for more than a second), and humbled is what I experienced this week at the AIIA iAwards. More than two years ago we were discussing amongst the team that...
View ArticleThe 10 point Customer Excellence Checklist
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As CEOs we both wanted to create a place...
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Insights from iStrategy Sydney 2010
iStrategy is all about getting marketing ideas into a melting pot and learning from others. Here’s some food for thought based on this slide from Cliff Rosenberg at Linkedin: ‘Even if you don’t...
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What goes around comes around… generosity.
In the run-up to Christmas one of the free-to-air channels ran a series of station idents with various presenters saying what the festive season meant to them. Being grateful for friends and family...
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Help! Can we please all the people all the time?
Things often happen in threes, and today I have had three curly questions; one from a consumer customer, one a corporate customer and one a supply customer. Is exemplary customer service about having...
View ArticleBig Hairy Thinkers
I recently attended TedX Sydney as a guest of PwC… I enjoyed most of the content… but this speaker particularly resonated with me. I particularly enjoyed the way Saul Griffiths approaches the data of...
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The ‘success’ quiz.
I am often asked after speaking engagements “what is it like to be successful?” – I answer that ‘success’ is in the eye of the beholder – each person has their own definition, success is a personal...
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Where did our values come from?
The originals, Beth Kyle, Mark Dureden, Kirsten Munachen, Kathy Mason - where the values stories came from As we approach our 10 years anniversary I realize that not everyone knows the origins of the...
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Top 25 insights from EO Amsterdam Conference
Peter Schwarts - Futurist In no particular order I present quotes from the event which either made me reflect, ponder, question or dream. (I have only added links for the people who were speakers at...
View ArticlePR is everything to leadership: Purpose and Responsibility
I’m regularly asked about leadership and I have my views about it – things that I have learned from trial and error (and there have been many errors over the years) – but I was delighted to attend a...
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143 years to grow a brand – 1 day to destroy
The documentary the Inside Job named Goldman Sachs two years ago Greg Smith’s open letter of resignation from Goldman Sachs that appeared in the New York Times last week has been devastating on many...
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